Can't update the firmware on a Shelly RGBW2

  • Hi

    I can't connect to my new Shelby RGBW2 using the app after initial setup. The initial setup was able to find the unit, configure Wifi and I have verified that it is indeed connected to my Wifi. I was able to access the unit's website without a problem, but the app itself can't find the Shelby. From my research, this seems to stem from the fact that the firmware is really old. I see the following under Firmware update:

    The current Firmware version of your Shelly device is 20190822-083406/master@4148d2b7 No newer firmware available.

    The next step I took to update the firmware was to go to the website: http://archive.shelly-tools.de/, enter my IP, pick the correct device and pick the latest firmware I could find (ie: v1.14.0), generated the link, copied into my browser and that seemed to do something however the website never updated the status. It kept reading:

    status: "updating"

    has_update: false

    new_version: ""

    old_version: "20190822-083406/master@4148d2b7"

    I can see that the device rebooted since the links that are connected to it went off shortly and come back on. Past that; the device seems to blink 5 times and then the light goes off for a second and the process restarts (possibly a reboot?)

    How can I update the firmware to get access to the app & other functionality? Am I doing anything wrong in the steps above?

  • Welcome to the forum!

    Obviously, the Shelly has no access to the internet, but is available in your WLAN. Please check any restrictions made in the router (children’s access or similar) which may obstruct the internet access!

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