Can't validate e-mail in Shelly cloud app

  • Hi!

    Im all new to Shelly IoT, just bought 10 Shelly Plug S and they are all installed and working fine.

    But extremely frequently when I use the app I get the message "Please validate your e-mail" So I tap the "Request confirmation code" blue button, but nothing happens in my mail box, no verification code is sent. ||

    I have also tryed to verify my email using the web interface "https://control.shelly.cloud/#/dash/-1" but no confirmation code is sent from here either.

    I have also checked my spam mail and trash box for it, but it doesn't show up. And my mailadress is working fine, I have no problems recieving other mails.

    So how do I get this verification code?

    This is really annoying to get this message about every 30 sec when I'm using the app, anyone please help me get rid of it :thumbup:

    EDIT:
    It also says "To enable Premium subscription, you need to confirm your e-mail is active" when I'm told to request a confrimation code. I don't have premium subscription and I have no intention to get it, so why do I at all get a request to verify my mail?

    regards // Mats

    2 Mal editiert, zuletzt von sjoblom (6. Dezember 2023 um 17:14)

  • Please send me your account address via PM. I will submit a direct activation to support.

    LG Michael

    Shellyinfiziert seit 2018, In Betrieb: Zur Zeit über 160 Shellys, in der Regel alle Cloudverbunden Testboard mit fast jedem Shellytyp auf dem Markt. Fast 5 Jahre kein übergeordnete System. Nur mit App und WebUI mit Cloudverbindung. Sprachsteuerung mit Alexa:) Seit Anfang 2024 ist HomeAssistant mit am Start. Was Shelly Cloud nicht kann, bzw. Lokal gesteuert werden soll, übernimmt da übergeordnete System.