So I've installed 5 Shelly EMs w/ 1 loop each. BUT app and website show two of everything. One reads power correctly but "phantom" shows 0 power. I've reset the Shelly EM multiple times. Deleted the Shelly EM multiple times from the app. But when I reload the EM, two are displayed. I can/did named the second one "Void" so not to confuse me. Example: Outlet-C (reads power); 2)Outlet-C reads 0 power; (changed name in Settings/Channel Name; to "Void C". The Total devices in Control Center show 10 items (should be 5)!. There are NO 2nd loops on any of the Shelly EMs.. 
1 Shelly EM with 1 50amp loop but App/Control center shows 2 devices
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- Shelly EM
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CTS-GT4 -
1. Dezember 2023 um 21:39 -
Unerledigt
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Welcome to the forum!
Due to the fact the Shelly EM has two independent channels for current and power measurement systems, TWO devices are shown in the App or Shelly Cloud. In the case you use only one channel, you should put the spare channels to ‘hidden devices’! That’s all…
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When you have two loops (2-50 amps onto 2 wires) you will see Phase A and Phase B under ONE Shelly EM. icon (Main Controls). I have 2 icons; one showing power and other 0 power, Also, I have one Shelly EM that is displaying correctly; one icon; Phase A (998 W) Phase b (0 W)(no second loop).
Yes, would love to "hide" the second icon, if only solution, but have not found any way to do that. Advice on how to do so would be greatly appreciated!
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The magic word is “hidden devices”:
Der Inhalt kann nicht angezeigt werden, da Sie keine Berechtigung haben, diesen Inhalt zu sehen. The unnecessary second channel is moved to ‘hidden devices’:
Der Inhalt kann nicht angezeigt werden, da Sie keine Berechtigung haben, diesen Inhalt zu sehen.