Shelly devices ocassionally "die", remaining offline and without collecting measures.

Conchas

I'm experiencing sporadic issues with random shelly devices.

To be honnest this is not something I was not expecting, but still very annoying and inconvenient for a commercial product.

Very occasionally one of my Shelly devices "dies" which usually I only notice after a few days.

When acessing the Shelly app, the device in question shows up as offline and so it remains "forever".

The last time time this occured and because the realy is not easily accessible, I managed to solve the situation by power cycling it via the respective circuit at home electricity switchboard.

Unfortuantely the measurement data for the period the device was dead, seems like it was also not collected, or at least it was lost at some point and never uploaded/synched into Shelly Cloud.

Anyone experiencing the same sort of problems?

Any advice?

I'm just nervous of thinking this may happen one of these days, to a relay deeply burried into a wall socket behind heavy furniture rather than any other easily accessible...

Today it happened with a "Shelly Plus 1PM".

Devil

With all your other problems I suggest you should check your Network. I think there is an Problem.

And the next time first trie to connect to yout device by IP. The offline Information in App doesn‘t mean it‘s really offline.

Conchas

I have two TP-Link Range Extenders (TL-WA850RE) in my home network.
Have them for many years, hence they are not the newest thing in market... but still being sold.
Currently in the process of wiring one of them via ethernet Cat.6, directly to the router, in order to switch it to AP mode.

Nevertheless the Shelly devices where this issue happened are close and served by the main router.
Not sure what should I do in order to check if there is a problem with my network.

As for the device being offline or not, at least for sure it stops synching measurements with Shelly Cloud, and these are also not synched when the device is "forced" back online. Not to the respective time slots, neither to the latest time slot (when it reconnects), so it seems the device is frozen and actually not measuring anything.

jmplanxart

Good afternoon,

For a few days now, the same thing has been happening to me, but with many of the relays that I have connected.

It is not a network problem, since it has been working for more than 5 years and has not caused problems.

I turned the light off and on again. And they still don't work.

I have performed a factory reset on some of them, trying to pair it. And it disconnects again.

The same thing happened to a friend of mine today at his house. It cannot be that the network is missing everywhere.

Can you review it?

Thank you so much.

BlueChris

No problems here what so ever with 55 devices in home. (basically all wall plugs and switches have shelly's).

Saying this I DID had troubles in the past from the Wifi but it wasnt from Shelly the problem. I have Unifi in home and sometime Unifi botches it in the AP firmwares. Lately they finally became stable with the latest EA versions.

Saying all the above i try to make you to resee your Wifi in home. Scan with your mobile the channels that your neighboors have and choose other channels to reduce the interference. I personally inside the house i have my Unifi's to work at 2.4ghz at channel number No8 which is crazy but this was the only channel with the best SNR and all my shelly's went under 70db signal. Also make an IoT SSID with only the necessary things checked (only 2.4ghz with Wpa2 and nothing else fancy stuff enabled).