Aus meiner Beobachtung sind die roten Banner im Shelly Shop immer Hinweise wo es eng ist. Aktuell steht bei:
- Shelly 3EM 2020-06-05
- Shelly DW 2020-06-30
- Shelly Dimmer 2020-06-28
- Shelly 4Pro Out of Stock
Bei den "einfacherern" Geräte ist die Lieferkettenproblematik (Corona) und die aktuell sehr unsicheren Logistikketten ein Problem.
Bei dem 3EM werden die Geräte nach meiner Info bei Shelly in Bulgarien nochmal kalibriert.
Ich finde das es Dimitar es fair und offen kommuniziert hat:
Production challenges and update
Update: May.30.2020
Manifacturing and components supply are back to normal. We increase amount of production significantly and also speed up shipping. There is just 3 devices are still with a little delay than we expect. Our Logistic team working on holidays too to speed up shipping all orders. Thanks for patient of all customers which wait so much time to receive their orders.
Update: May.18.2020
I see that there are many customers who are waiting for their orders and are nervous about the delay and the inaccurate dates we have given for sending.
To understand me even better, I will tell you that in order to make a large part of the devices, we use parts made in China, Malaysia, Taiwan, Japan, the United States and Thailand.
What is happening in the world?
As you know, some of the countries have been closed for more than 2 months, others are already trying to start work, but are far from normal production volumes. We give as an example Shelley HT on which the ADP1706 chip is produced in Malaysia, only 2 weeks after the factory of Analog Devices opened it closed again. The STM factory operates on only 10% of its volumes.
You understand that in this situation it is very difficult for us to be able to produce the devices on time and deliver them to you. In addition, courier services range from the normal 4 days to over 20 days and this is unpredictable and can lead to a month delay.
We do our best, but some things are above us. We understand your dissatisfaction and are pressuring all couriers and component manufacturers because we are waiting for components for over 240,000 devices that are delayed in production due to the above reasons by more than 60 days. Don't get me wrong, warehouses are not empty, but some devices are delayed which delays the whole order.
Also all new devices which we show at 04.June, will be on stock in limited quantity. Thank you for your understanding and for supporting us in this situation.
Dimitar Dimitrov (CEO Allterco Robotics).
