Hallo Zusammen,
ich hatte am Montag folgende Rückmeldung vom Support bekommen. Damit funktionierte es noch nicht. Werde es heute Abend nochmal probieren.
Gruß Karlo
Hello Karlheinz ,
In regards of your questions:
1) Can you show me a video of this? So far we did not have such reports. The best way for adding devices is the following:
1. Go to the WI-FI settings of your phone and connect to the Shelly network - shellyswitch-xxxxx
2. Open a web browser and load this IP on the search field - 192.168.33.1
3. Go to Internet &Security and click on WiFi Client Mode. There you must enter the Name (SSID) and password for your WiFi network. (You can add them by DHCP or with Static IP out of the DHCP range) .When you type them, press Connect.
4. Go back to the WiFi settings of your phone and connect to your home network.
5. Open the Shelly Cloud application and in 30 seconds you will see the room "Discovered Devices". Enter it and you will see your Shelly with its' ID.
6. Press on Click to add and type a name, select a room and a picture/icon, then press Add Device.
7. You will be prompted if you want to connect your device to the Shelly cloud service.
2) Restart the application, make factory reset and add the device again. You should not have issues now (we just made little update, for that reason app needs to be restarted) . Do not forget that when you make factory reset, device will be in waken up for only 3 minutes and inclusion has to be done during this time.
3) We have web version of the application. Just type in your browser from PC: https://deref-web-02.de/mail/client/fW…my.shelly.cloud
If you have any other questions, please contacts us with the blue circle in the middle right bottom on https://deref-web-02.de/mail/client/Mx…shelly.cloud%2F using our live chat for faster support.
Kind Regards,
Miroslav Grozdanov
Account & Support Manager