3EM stuck on stock firmware

Hi,

I just bought my first Shelly devices. Among these a 3EM.

I installed the shelly cloud app and got the 3EM connected to wifi and it is visible in the app under devices. I can control the relay of the device but in order to do anything else with it it tells me I need to update firmware.

When I press the "CLICK TO UPDATE" button in the app it I get an interesting dialog saying "Your device needs to update so you can use it trought the app." and I can select "YES" or "NO". If I ignore the spelling errors and the "YES" or "NO" to something that looks like a statement and press "YES" it says "SUCCESS" and "UPDATING DEVICE". After that nothing more happens. I have tried this maybe 10 times.

I discovered the generator for manual firmware update on this site which I tried as well.

In my case this got generated to http://192.168.5.149/ota?url=http:/…HEM-3_build.zip

The response I got was:

{"status":"updating","has_update":false,"new_version":"","old_version":"20200130-155119/em3calibration_rebased@12279f18"}

The firmware update section in the web UI says:

"The current Firmware version of your Shelly device is 20200130-155119/em3calibration_rebased@12279f18

No newer firmware available."

I have also tried restarting the device.

Any suggestions of what to do? Is it just broken or am I doing something wrong?

Best regards,

Gussoh

Thank you Seven of Nine!

No, time is shown as --:--.

Any advice on what to how to check the settings or troubleshoot?

The network has nothing special. Standard DHCP settings.

Best regards,

Gussoh