shelly door/ windows 2 no connect application shelly

  • Hello,

    I have purchased another shelly device - 2 x shelly door / windows 2.

    The first one i connect the app and the shelly cloud without any problems, with the second I have a problem receive message: "this device has not reached the cloud yet! Please, ansure the device is powered and toy WiFi network has internet access

    I can`t add the device to shelly application

    How do I fix it? please help. Jacob

  • Same issue here, Just connected a shelly 1 without issues, (several other shelly 1 & RGBW2 in operation without issues only Door/window 2 not possible to connect.

    app is reporting device is connected, but does not offer the possibility to add the device to a room / connect to cloud.

    If I connect to the device with the AP, I can change the wifi credentials, I see the device connecting to my router but than it disappears.

    Lost already 8 % of battery power over different attempts

    • Offizieller Beitrag
    ...

    If I connect to the device with the AP, I can change the wifi credentials, I see the device connecting to my router but than it disappears.

    ...

    That's normal!

    Shely DW goes in sleep-mode to save the battery.

    If there is anything to transmit (Open, Close ...), the shelly wakes up,, connect to your WIFI, send the data and sleep again. ;)

    Welcome to the forum @all of users in this thread. :)

  • That's normal!

    Shely DW goes in sleep-mode to save the battery.

    If there is anything to transmit (Open, Close ...), the shelly wakes up,, connect to your WIFI, send the data and sleep again. ;)

    Welcome to the forum @all of users in this thread. :)

    I have the same problem as the user Bekovan, which however is more complex than what you understood:
    it's true that he was surprised because the DW2 sensors was disappearing from his network, and you correctly explained it with the sensor going in sleep mode.
    However, there was a second more important problem (which Bekovan apparently solved because he didn't write anymore) which is my own: I successfully added the DW2 sensor to the app (with both confirmation from the app and visibility in my network) but when trying to add the sensor to a room previously created, no sensor appear and the list is empty (regardless the sensor is in sleeping mode or awake).
    I repeated the process for two different DW2 sensors and also for a Motion sensor: no one appear in the list of device included in the WiFi network so no one can be added to a room.

    How can I fix the problem?


    Thanks in advance

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