Hello,
I have a Shelly 2.5 on my roller shutter and it worked fine until the latest firmware update. Now it has lost connection and I can’t get it to find the network anymore (every other wifi appliance in my house works just fine). The device is offline and I would like to know how to fix this problem. Thank you in advance!
I'm having the same issue, everytime there is a powerloss... I even set wifi channel to static in case this helps... but no luck..
Last time took shelly 1 day to re-connect to wifi.. now 2 days an still i'm unable to use it...... and due to the location i put it is not practical to hard reset it.
(though this is not an actual solution ..we have a smart device that we cannot use it)
Hello,
I have a Shelly 2.5 on my roller shutter and it worked fine until the latest firmware update. Now it has lost connection and I can’t get it to find the network anymore (every other wifi appliance in my house works just fine). The device is offline and I would like to know how to fix this problem. Thank you in advance!
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Hi, difficult to to say what caused devices to go offline, but I have many 2.5s as shutters running on latest firmware 20200827 v1.8.3. with no issues. There are many reasons for offline issues, often due to weak signals or devices like repeaters kicking out, etc.
Here’s what to do if you want to start from scratch:
1) delete the device in the APP
2) turn the fuse giving the Shelly power off and then on again
3) reset the 2.5 by switching the shutter switch on/off 5 times (you’ll hear the Shelly Relais click on 5th switch) - check in the App if it’s online again
4) look for the 2.5 on your WLAN list and connect to it
5) go into you browser WEBUI and type in 192.168.33.1; you should see the Shelly
6) give it a static IP address outside DHCP router range 192.168.178.xy
7) connect to router WLAN again, the start Shelly app (discovered devices should come up)
add by IP if discovered devices doesn’t show
I tried to figure out what causing the issue, but without any luck.
Initial configuration was with static IP but still every time shelly was powered off, when power restored was not connecting to wlan.
I change it to dynamic IP, i added dhcp entry for shelly, i change wlan to static channel, i disable smart connect from router (in order to have seperate 2.4g and 5g ssid's) nothing is working. And to be honest, its is not a solution to factory reset the device each time it fails to connect !!!!!!
I have a TP-Link Archer C6 to manage my devices... i guess i will try to add it to old router to check if there is any incompatibility issues. though to do that, shelly must decide to connect.
I'm extremely disappointed with Shelly... not stable at all !!!!!!!!
Sorry to hear you still have problems. I'm using a Fritzbox so no experience with your TP-Link Archer router. Again, please confirm you have reset the 2.5 successfully by switching the fuse powering the Shelly on an off and have used Rollo Switch to reset. You must hear the Relais clicks!
