Shelly 2.5 not connecting to cloud

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  • Dear all,

    I just purchased a Shelly 2.5 to test it. I manage to configure it as i liked but i'm facing a strange issue.

    It is not connecting to shelly cloud!!

    I configured a static IP and i can access the URL of shelly.

    Any help will be appreciated

  • Dear 66er,

    I dont think thats the issue:

    From my computer on the same SSID

    Default Gateway . . . . . . . . . : 192.168.2.1

    From the router

    Device name: shellyswitch25-10521CF10353

    IPv4 adddress: 192.168.2.11

    Shelly Configuration

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  • Router is Speedport Plus from Sercomm. It is the one provided from our ISP.

    There is any specific requirement in order shelly to access internet ? Because i have more than 15 devices that has no issue accessing the internet.

    Also:

    - there are no logs on Shelly to figure out whats wrong.

    - I'm unable to perform firmware upgrade, my firmware is The current Firmware version of your Shelly device is 20191217-074901/1047-long-id-for-shelly-


    WAN Status

    TypeRoute
    Connection NameInternet_VDSL
    Transfer ModePTM
    VLAN835
    IP VersionIPv4/IPv6
    NATEnabled
    TypeBridge
    Connection NameIPTV_VDSL
    Transfer ModePTM
    VLAN836
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