Cloud Disconnection Issue - Error Code -13 (Connection Error)

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    • Autor

    Hello,

    Since this morning, all my Shelly devices have been disconnected from the cloud. They are correctly connected to my home network, and I can access them without issues via browser using their local IP addresses.

    In the settings, the Cloud status is shown as 'Disconnected', even though 'Cloud Settings' is set to 'Enable'.

    I ran the diagnostics and found the following error message: shos_http_client.cpp:656 0x3ffe2c18:Finished; bytes 0, code 0, redir 0/3, auth 0, status -1: Connection error: -13

    I have already attempted to restart both my router and the Shelly devices, but the problem persists.

    What could be causing this issue? Is there a problem with the cloud servers or a specific configuration I should check?

    Thank you in advance for your help.

    Same issue with my system. Happend after a reset od my router. Also reset of a shelly device doesn't help. In the app and cloud nearly every device has not the correct ip adress. In my homeassistant all works.

    Seams cloud is down.

    My internet was disconnected and than nearly all shelly are having a new IP. Happened often in the past, but I never had an issue. If I now check the IPs, all shelly which are disconnected having the old IP in the app and cloud. Also after factory reset.

    CorradoF I have the same problem. It's been going on since yesterday evening when my first Shelly failed. The second one followed today.

    I installed an OPNsense update yesterday, so I wasn't initially sure if that was the cause.

    I'm on cloud server: shelly-43-eu.shelly.cloud

    Maybe you're on the same server?

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