Shelly Wall Display Stuck On Logo (will not reboot) NO loading message

MrWLJ71

I have a Shelly wall display installed and it was working great. I came to use it yesterday and I saw the Shelly Logo stuck on the screen. The screen is unresponsive.

I have powered off and back on, same issue. I then deleted the item from the Shelly App (for android) and I cannot add the shelly back to my home kit.

It has been over an hour and the logo remains, and as mentioned, there is no 'loading' message and there never is.

How do I perform a factory reset or do I need to send it back and forget it altogether... this kit appears to be quite poor when I searched for help online!

tvbshelly

Without the loading message, it will be difficult with the factory reset, because it works like this:

When booting and you see "Loading. Please wait..." under the "Shelly Wall Display" logo, you have 2 seconds to touch on the logo 5 times. Then the Factory Reset dialogs will appear. It's probably necessary to briefly disconnect the power supply for a full reboot.

MrWLJ71

Thank you for the reply. There is no such message so I am guessing the unit is dead then?

tvbshelly

The best thing to do is to contact Shelly or your retailer.

https://support.shelly.cloud/en/support/tic…report_an_issue

MrWLJ71

Thank you for the link. I have submitted a ticket and will keep you updated on any progress

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