Help! Devices stuck in "Device is updating" on app

VPN/Proxy erkannt

Es scheint, dass Sie einen VPN- oder Proxy-Dienst verwenden. Bitte beachten Sie, dass die Nutzung eines solchen Dienstes die Funktionalität dieser Webseite einschränken kann.

    • Autor

    Updated my devices using the Home - All Devices - Update feature on the Android app (ver. 3.57.23). Or tried to, as once requested the app is stuck showing "Device is updating" for the devices with no possibility to either cancel this request or control the devices in any way.

    Please help! How can I get out of this? I have tried to disconnect the electrical connection to the devices, restart the application, but not yet done reset on the devices, as I have found it to be somewhat difficult to set everything up again after that. Is there a way to get out of this "Device is updating" state somehow without a reset?

    I don’t know where, but I have read here somewhere in this forum: Try to log off and on in the app.

    • Autor

    Thank you for the suggestion Saschabr!
    Such a simple solution that I should have tested even before contacting this forum.
    But it worked! So your help was very appreciated!
    Thanks!