Shelly UNI not connected in shelly cloud

  • Hi,

    I have a Shelly UNI device that work perfectly in local wifi, like other Shelly 1 device.

    But, even if Shelly UNI is correctly configurated in shelly cloud ( cloud icon ok when in local area) when I try to use in remote the device is offline.

    I tried to disconnect reconnect reconfigurated but nothing work

    Any idea?