1PM stuck at 1.10.4

I have a couple of 1PM's stuck at firmware 1.10.4. For some reason they don't want to update to 1.11.x, now 1.11.2 just got released and again these 1PM's don't want to update. Various other 1PM's are updating to the latest version.

What I've tried:

1. Firmware upgrade from SmartPhone app.

2. Firmware upgrade through webpage (accecced by IP)

3. Try to use the support site to update the firmware

4. Rebooted prior to upgrade firmware

5. Disable cloud, try and upgrade, reconnect cloud (as suggested per facebook post)

6. Physically detach the L wire and try all above.

Nothing seems to work.

Any advice?

Zitat

welcome to the forum,

have you already tried this?:

Der Inhalt kann nicht angezeigt werden, da er nicht mehr verfügbar ist.

Yes, that's what I tried at option 3. My apologies for being unclear. When I past the URL it doesn't do anything. It shows me the 'old' fw inline so I know it is connected to the correct IP, but after a while it ends up with the same thing. It stays at 1.10.4

Zitat

Okay, is there anything else with those who can't update? Tried over fixed IP? Internet connection available?

Nope, all of them I have been using for like a year or so. Some a month older. All have exactly the same internet connection, same wifi, all have fixed IP's. Nothing I can figure out what goes wrong.